During a live match, you might need to quickly access support materials or efficiently report a software issue. For this reason, we have integrated these features directly into the NV Play Cricket for Windows software, connecting it with our online support platform: support.nvplay.com.
Access Support Content
The Help menu within the NV Play Cricket software includes several options to access help and step-by-step guidance on scoring, troubleshooting, and learning more about the software.
Getting Started…
Opens a Quick Start Video that covers the basics of scoring a match: Watch the Quick Start Video.
Access Support Documents…
Opens the online help, where you can browse through guides and troubleshooting articles: Explore the Knowledge Base.
Report an Issue…
Opens the Report an Issue dialogue box where you can provide details of any software problems you encounter.
How to Report an Issue
- Open Report an Issue from the Help menu.
- A dialogue box appears, where your Name and Email Address are auto-filled (edit if needed).
- Provide a clear subject and describe your issue in detail.
- Click Send to submit the issue.
If support has asked you to send system diagnostics only (without entering details), click Send Diagnostics Only.
This process automatically generates a support ticket and sends the necessary computer data for faster troubleshooting. Our team will respond as soon as possible.
User Group…
Links to our online community forum, where you can:
- Engage in discussions with other users.
- Share feedback and feature requests.
Release Notes…
Stay updated with the latest changes, enhancements, and bug fixes. The most recent release notes are listed here: View Release Notes.
Other Help Menu Options
View Log..
Opens the Log Viewer dialogue, though this is now largely replaced by the Report an Issue feature.
Check for Updates
This checks if a new software update is available. Selecting this will either:
- Confirm that you are running the latest version, OR
- Prompt you to close and reopen NV Play Cricket to download a newer version.
If an update is available, NV Play Cricket will also notify you upon launch, prompting you to update.
About NV Play Cricket...
Displays key software information, including:
- Current version number
- Licensed To (organisation/user)
- Machine Name
- Shortcut to Check for Updates
Video Overview
Watch the following video for a detailed overview of the Help menu:
Video Summary
This video describes the options available to you in the Help menu:
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Getting Started:
- The "Getting Started" option in the help menu is ideal for new users, providing access to a quick start guide, videos, and other online resources on the support website.
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Knowledge Base:
- The knowledge base, accessible via the support website or the "Access Support Documents" option, offers detailed support documents and videos on specific scoring aspects.
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Reporting Issues:
- To report software issues, use the "Report an Issue" option.
- Provide a subject and description of the problem, and avoid "Send Diagnostics Only" unless instructed by support.
- You'll receive an email confirmation, and the support desk will respond via email.
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User Group:
- The "User Group" option leads to the support website's community page.
- This platform allows you to share tips, ask questions, and suggest software enhancements.
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Log Viewer:
- The log viewer displays software logs, which are automatically included when reporting issues.
- You can view message details and, if technically capable, attempt to resolve issues yourself.
- On rare occasions, the support desk may ask for specific log files to be uploaded.
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Software Updates:
- The "About" option in the help menu displays the current software version.
- Use "Check for Updates" to see if a newer version is available.
- Release notes and previous versions can be found on the support website.
- The help menu has various options to help resolve issues and improve your scoring experience.