Ready to start using the NV Play Cricket mobile app, but still have questions? Here are some of the most common questions we're asked about using the app.
Getting Started
Where do I get the mobile app?
The NV Play Cricket mobile app is a powerful cricket scoring solution designed for mobile and tablet use. It is available on the Apple App Store and Google Play via the links below:
- Get it on Google Play
- Download on the App Store
The NV Play Cricket mobile app officially supports iOS 16.2 and later, and Android from version 12 and later.
How do I get an app login?
The NV Play Cricket app is part of the wider NV Play Cricket platform, requiring an NV Play login to access the app and fixtures. This login is typically provided by your National Governing Body as part of their agreement with NV Play.
As we roll out the NV Play Cricket app to new countries and territories, we will update the scorer registration links below:
- Cricket Ireland: Register here
Do I need live internet?
You need an internet connection to log in, to access upcoming fixtures, and to start a match. However, you can score a match offline (without an internet connection). Please note:
- The match will not be live scored or visible on NV Play Match Centres.
- Collaborative scoring features, such as end-of-over score checks, will not be available.
- Offline matches will automatically upload when you reconnect to the internet.
Do I have enough battery power?
To ensure you have enough power before scoring a match:
- Fully charge your device the night before or morning of your match.
Loading and Accessing Fixtures
I'm logged in, where are my matches?
Fixtures are only visible to users who are part of the participating clubs or organisations. Regional Administrators also have access. If you cannot see a fixture:
- Check that you are logged into the correct NV Play account.
- Verify that your account is linked to the correct club.
- Contact your Regional Administrator for assistance if the fixture is missing.
Where are my pre-season friendlies?
All fixtures need to be created before the start of the season by Regional Administrators. If your friendly match is not an official fixture, it may not have been created, and therefore will not appear in the software. You can:
- Contact your Regional Administrator to request fixture setup.
- Alternatively, create matches manually using the NV Play Cricket for Windows desktop software.
Why can I see all fixtures for my club?
Your NV Play login is linked to your club, not just your team. This means all club fixtures will be listed. We are working on a filtering feature, but in the meantime, ensure you select the correct fixture on match day.
Starting a Fixture to Score a Match
What next after selecting a fixture?
After selecting your fixture, the Match Details page will open. This page displays match information and allows you to verify the Match Type settings via the See Details link.
- If the Match Type is incorrect, you can select an alternative from the pre-defined list.
- If everything is correct, tap Next to proceed.
How do I add players to both teams?
After a team's first match has been live-scored, the NV Play Cricket mobile app will automatically load the previous match's players. For the first match of the season, you need to manually assign players:
- Tap Add Player to access the full list of club players.
- Select the required players and tap Save.
- Arrange players in batting order using the up/down arrows.
- Assign the Captain and Wicketkeeper using the Edit pencil.
- Tap Next to continue.
If you can't see a player on the Add Player list, it may be because they play for a second club and a Regional Administrator has assigned them to that club. Contact your Regional Administrator to change this.
What are the three scoring modes?
You can score fixtures in one of three different ways:
- Live Scorer – You are the primary (home) scorer with an internet connection, uploading ball-by-ball data to the Match Centre.
- Support Scorer – You are the secondary (away) scorer with an internet connection, assisting in end-of-over score checks.
- Save Locally to Score Later – Saves the match locally for offline scoring. The match can be uploaded later once reconnected to the internet.
Select Live Scorer or Support Scorer to begin scoring a match while online immediately, or Save locally to Score Later to then access the match via the Matches menu option.
Scoring a Match
How do I score a match?
To score a match:
- Confirm the Toss – Select the team that won the toss and their decision (or the Uncontested checkbox) and then tap Save.
- Set Striker/Non-Striker/Bowler – Select the appropriate players from the dropdowns and then tap Done.
- Start Play – Tap the Start Play button to activate the scoring panel.
- Scoring – Tap the blue buttons for runs and green buttons for extras (and tap END if Auto End Balls is Off).
- Recording wickets – Use the Wicket button to select the dismissed player and method of dismissal.
- Breaks in play – Tap the Play State to add breaks (e.g., rain delays, lunch breaks) and then tap Done. To resume, tap the Start Play button.
How do I customise my preferences?
You can customise six settings via the App Settings menu, accessed via the slide out menu at the top-left, and in the App Settings page:
- Auto End Overs – Ask before ending overs.
- Auto End Balls – Ask before ending balls.
- Show Wagon Wheels – Display Wagon Wheels after each ball.
- Bowler Confirmation – Confirm bowler selections.
- Batter Confirmation – Confirm batter selections.
- End of Over Checks – Enable/disable score checks.
How do I correct scoring errors?
To correct a scoring error:
- Undo Last Ball – Tap Undo, confirm deletion, and re-score.
- Edit Previous Balls – Tap on a ball in the This Over section, edit it, and save.
- Edit Batters/Bowlers – Tap on their names and select Swap Striker, Retire Batter, Change Batter, or Change Bowler.
Edits can be made by tapping on either of the two batters or the current bowler. Tapping on a batter opens these options:
- Swap Striker - Wrong batter is on-strike.
- Retire Batter - Batter retires Not Out or Out.
- Change Batter - Wrong batter selected at the start of their innings.
- Edit Details - Change the Short Name (for coming scoreboard output) and change/enter a Shirt Number.
Tapping on the current bowler open these options:
- Change Bowler - Wrong bowler has been selected for the current over OR a bowler is replaced part-way through an over. Use the Select Bowler list to change.
- Edit Details - Change the Short Name (for coming scoreboard output) and change/enter a Shirt Number, then tap Done.
Changing Scorers and Scoring Roles
Can I swap the live scorer?
Yes, you can swap to another live scorer on another device. This allows the game to continue being live scored if player-scorers are involved. To do this:
- The current Live Scorer should log out of the app using the top left menu.
- The new Live Scorer logs in and opens the match from the Matches page.
- The system will prompt the new scorer to confirm Live Scorer takeover.
- Tap Open as Live Scorer to continue scoring.
You must have internet access to take over as Live Scorer on another device. If you are scoring offline then you will need to use a single device for the match.
Help and Support
Where do I get help and support?
This document is accessible within the NV Play Cricket mobile app:
- Tap Menu > Help > Access Support Documents.
- Cricket Ireland scorers can contact info@cricketireland.com.
How do I report a crash or a bug?
To report a fault in the app:
- Tap Menu > Help > Report an Issue.
- Provide a brief Subject and detailed description.
- Tap Send to submit your issue to NV Play support.
How do I update Match Centre data?
If the Match Centre scorecard is outdated and you are a Live Scorer:
- Tap the Connected icon in the menu.
- Select Force Full Upload. This will re-upload the entire match and update the scorecard.