This guide lists the locations where NV Play Cricket for Windows software can be downloaded, our recommendations when installing, and how to resolve issues you might encounter during the installation process.
Topics below include:
Software Download Locations
NV Play Cricket for WIndows software can be downloaded from the following locations:
- England & Wales Cricket Board (ECB) Users: Download and install Play-Cricket Scorer Pro from this link.
- New Zealand Cricket (NZC) Users: Contact NZC directly for the download and installation link for the NZC Pro Cricket Scorer software.
- Users in Other Territories: Download and install NV Play Cricket from this link or via the Download Trial buttons on www.nvplay.com.
Installation Recommendations
When installing this software, we recommend:
- Checking system compatibility before installation: System and Hardware Requirements.
- Running the installer as an Administrator: Right-click the installer package and select Run as Administrator.
- Keeping default settings: Retain the default settings in the Install Setup Wizard, especially the Install for Everyone installation option.
- Ensuring a stable internet connection: Use a reliable internet connection, preferably a wired broadband connection, for downloading and installing.
Common Installation Issues
The most common installation issue you might encounter involves the SQL Server Local Database. If you receive a critical error message related to SQL Server, follow these troubleshooting steps: Resolving Local SQL Database Issues.
Other issues you might encounter when installing the software include:
Anti-Virus Interference
Certain anti-virus programs might interfere with the installation process. If the installation fails:
- Check Installed Apps: If NV Play Cricket and its prerequisites appear in the installed applications list but the application does not open or installation errors occur, uninstall them.
- Temporarily disable your anti-virus software: If possible, enable Windows Defender instead and then try downloading and installing again.
- Re-enable your antivirus software after installation: Add NV Play Cricket to its exclusions list: Adding NV Play Cricket to Anti-Virus Exclusions.
- Try a different internet connection: Download the installer on another network with anti-virus temporarily disabled, then re-enable it after installation.
- Consult IT support: If installing on a workplace or school computer, contact IT support for assistance.
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Contact Support: If the issue persists, reach out to the appropriate support desk:
- ECB Users: play.cricket@ecb.co.uk
- NV Play Users: support@nvplay.com
Install Setup Wizard Appears Stuck
If the Install Setup Wizard seems unresponsive, with a paused progress bar:
- Check for a User Access Control (UAC) dialogue minimised in the taskbar.
- Click the UAC dialogue icon to bring it to the foreground and select OK/Yes to continue installation.