During a live match, you might need to quickly access support materials or efficiently report a software issue. For this reason, we have integrated these features directly into the NV Play Cricket for Windows software, connecting it with our online support platform: support.nvplay.com.
Access Support Content
The Help menu within the NV Play Cricket software includes several options to access help and step-by-step guidance on scoring, troubleshooting, and learning more about the software.
- Getting Started: Opens a quick start guide and video that covers the basics of scoring a match: Watch the Quick Start Video.
- Access Support Documents: Opens the online help, where you can browse through guides and troubleshooting articles: Explore the Knowledge Base.
- Report an Issue: Opens the Report an Issue dialogue where you can provide details of any software problems you encounter.
- User Group: Links to our online community forum, where you can engage in discussions with other users and share feedback and feature requests. Join the NV Play User Group.
- View Log: Opens the Log Viewer dialogue, though this is now largely replaced by the Report an Issue feature.
- Check for Updates: Checks if a new software update is available. Selecting this will either confirm that you are running the latest version or Prompt you to close and reopen NV Play Cricket to download a newer version. If an update is available, NV Play Cricket will also notify you upon launch, prompting you to update.
- Release Notes: Opens the Release Notes area of our customer help site, where you can stay updated with the latest changes, enhancements, and bug fixes.
- About NV Play Cricket: Displays key software information, including the current version number, who the software is licensed to (organisation/user), the machine name, and a shortcut to check for updates.
How to Report an Issue
To report an issue from the help menu:
- Got to Help > Report an Issue. The Report an Issue dialogue opens. Your Name and Email Address are auto-filled (edit if needed).
- Provide a clear subject and describe your issue in detail.
- Click Send to submit the issue.
If support has asked you to send system diagnostics only (without entering details), click the Send Diagnostics Only link in the bottom-left corner of the dialogue.
This process automatically generates a support ticket and sends the necessary computer data for faster troubleshooting. Our team will respond as soon as possible.
Video Guide
Watch the following video for a detailed overview of the Help menu: