Video Capture FAQs

Before contacting support, make sure you have:

1. Updated your graphics drivers:
   • Go to Tools > Configuration. The Configuration dialogue opens.
   • Click the Video Capture tab.
   • Click the Auto Detect link in the Performance Options section. The Auto Detect Video Settings dialogue opens.
   • Use the provided links to update your Intel and/or NVIDIA drivers.
2. Installed the latest Windows updates:
   • Click Start > Settings > Updates and Security > Windows Updates > Check for Updates, or search "Check for Updates" in the Windows search bar.
3. Applied recommended video settings:
   • Go to Tools > Configuration. The Configuration dialogue opens.
   • Click the Video Capture tab.
   • Click the Auto Detect link in the Performance Options section. The Auto Detect Video Settings dialogue opens.
   • Check your current performance settings against our recommended settings at the bottom of the dialogue. Make changes as required until you see "Your Video Configuration settings are optimal."
4. Restarted your computer:
   • Restart your computer to ensure changes are applied.

If the issue persists, submit diagnostics and include relevant screenshots or links to help the support team assist you effectively.

1. Ensure Video > Capture/Edit Video is ticked.
   

   

2. Next, choose an Auto Capture setting.
   • Go to Tools > Configuration. The Configuration dialogue opens.
   • Click the Video Capture tab.
   • Tick Capture Every in the Auto Capture section, and then tick an event trigger.
     

     

3. Then, open the Ball by Ball panel and check that clips are being saved under the Video column.
   
   • A duration will appear in black after each ball is scored.
   • A small disk icon will appear briefly in the status bar, indicating the clip is saving.
   • A blue border will appear on the Video Display panel if auto capture is configured correctly.
   • Hovering over the Video Display will show a tooltip: "Auto Capturing".
     

     

To upload clips to the Match Centre during play, tick Video > Live Upload. To upload retrospectively, you can also use Video > Upload Video Now.

If you're unsure about the audio source, simply unplug the microphone or, to disable the audio input:

• Go to Tools > Configuration. The Configuration dialogue opens.
• Click the Video Capture tab.
• Click the Audio Settings link in the Video Capture Devices section. The Audio Settings for Capture Device dialogue opens.
• Tick the Disable Audio Input checkbox.
• Click Save and then OK.
• Restart the live stream.

To assist with diagnostics, use Help > Report an Issue (Live Streaming) to send relevant details to the support team.

Watermarks shown in the top-left of the screen are automatically resized to a fixed height of 90px for 1080p resolution. Width is adjusted to maintain aspect ratio.

• For best readability, use landscape-oriented logos, e.g. 360px (width) x 90px (height).
• Avoid portrait logos as they will appear smaller.
• Use tools like Canva to test different designs.

We recommend setting this up on a non-match day.

1. Set the camera resolution to 1920x1080 on the Hikvision/IP camera’s admin dashboard:
   

   

2. Ensure the camera has been added with a resolution of 1080p in NV Play Cricket under Tools > Configuration > Video Capture.
   

   

3. You can reduce the stream resolution later if needed, but initial setup must be at 1080p. The following screenshot demonstrates where to drop the resolution (from 1080p to 720p):

   

Check that the Shorten Video Clips setting isn’t trimming highlights too aggressively:

• Go to Video > Video Packages > Generate Highlights Package. The Generate Highlights Package dialogue opens. 
• Adjust the Max Length value in the Duration section. This defaults to 10 seconds, which might be too short to catch the full event.
• Click Create to generate a new highlight package with longer duration highlights.

USB connections (e.g. via CamLink) do not use the GPU for decoding video. However, the GPU still improves:

• Overall performance in NV Play Cricket
• Video encoding for ball clips, live streaming, and highlight generation

If there are video clips in the File > Open Match Folder > Web folder for the currently open match (as Live Scorer), go to Video > Upload Video Now to check what is on the server and re-upload any encoded clips.

If video was previously visible on the Match Centre but no longer appears, it’s likely that an edit was made in Play-Cricket after the match. This can cause the Scorecard to revert to the Play-Cricket version of the data (which might be considered more accurate), rather than the NV Play Cricket version. When this happens, video clips are removed from the Scorecard panel but remain visible in the Ball by Ball and Videos panels.

To restore the clips to the Scorecard, open the match as Live Scorer in NV Play Cricket and make a minor edit, for example, change a scoring event from 1 to a Bye or Leg Bye and then back again. This should prompt the Scorecard to revert to the NV Play Cricket version and reinstate the video clip links. The system uses a “last edit wins” rule.

If this does not resolve the issue, or if you would prefer the Scorecard not to revert to the Play-Cricket version after post-match edits, please contact the Play-Cricket Help Desk by emailing play-cricket@ecb.co.uk.

If no video clips are showing from the current match on your computer, that is, the File > Open Match Folder > Web folder is empty and the Ball by Ball > Video column contains no clips, check that Video > Capture/Edit Video and Auto Capture Video are enabled. If these settings were not active, ball clips would not have been captured during the match.

This typically happens when using downloaded web clips that already have overlays applied.

When these clips are used to generate a highlights package and the Add Overlays option is also selected, the result is a duplicated (or “double”) overlay.

To stop this happening:

• Untick the Add Overlays box on the Generate Highlights Package dialogue when generating highlight packages from previously uploaded clips (VIdeo > Video Packages > Generate Highlights Package).

The scorer may have entered the delivery too late.

Ball clips are generated using time offsets:

• Normal balls: 17 seconds before scoring
• Wickets: 37 seconds before scoring

You should score the ball as soon as it is dead. If needed, select "Unknown" for fielder, then edit later.

Clips are saved in this format: Innings_Over_Ball

For example:

• 1_001_01 = innings 1, over 1, ball 1 (first ball of match)
• 2_10_6 = innings 2, Over.Ball 9.6 (last ball of the 10th over)

We support AMD processors, but currently do not support AMD hardware acceleration. This means:

• Higher CPU usage during encoding
• Potential lower stream quality if the processor cannot handle software encoding

Recommended:

• Intel processor with Intel Quick Sync for hardware encoding
• A computer that meets the Recreational Streamer spec, with an NVIDIA GPU, for optimal performance