This document provides some tips on how to resolve local SQL database issues, which sometimes does start or run correctly and will lead to this critical error crash when opening NV Play Pro Cricket Scorer/Play-Cricket Scorer Pro:
Users who encounter this crash should restart their machine and then click on the Windows/Start Menu button and type cmd to open a Command Prompt:
Users should then type the following commands and press enter:
- sqllocaldb stop MSSQLLocalDB
- sqllocaldb start MSSQLLocalDB
Once the start command is complete, reopen NV Play Pro Cricket Scorer/Play-Cricket Scorer Pro. If this has not resolved the crash, re-open a Command Prompt and then type these commands:
- sqlLocalDB delete MSSQLLocalDB
- sqlLocalDB create MSSQLLocalDB
- sqllocaldb start MSSQLLocalDB
Users can also try deleting their local SQL database by:
- Close NV Play Pro Cricket Scorer/Play-Cricket Scorer Pro
- In Windows explorer, delete the folder at C:\Program Files (x86)\NV Play\Cricket\Database (which includes the two database files ‘NVPlayCricket_Production_log.ldf’ and ‘NVPlayCricket_Production.mdf’)
- Re-open NV Play Pro Cricket Scorer/Play-Cricket Scorer Pro and login
- If this is successful, accept the prompt to sync with the server, as usual
If this doesn’t resolve the issue, please:
- Delete the local database as above
- Right-click on the Windows/Start Menu button, select Settings -> Apps -> Installed Apps
- Use the Search apps box to search for NV Play Pro Cricket Scorer/Play-Cricket Scorer Pro
- Select Uninstall to completely uninstall the application
- Reinstall NV Play Pro Cricket Scorer from https://setup.nvplay.com/installer/desktop/setup.exe
- Reinstall Play-Cricket Scorer Pro from https://setup.nvplay.com/installer/ecb/setup.exe
If reopening NV Play Pro Cricket Scorer/Play-Cricket Scorer still fails, please send the %userprofile%\AppData\Local\Microsoft\Microsoft SQL Server Local DB\Instances\mssqllocaldb\error.log file to support@nvplay.com for NV Play Pro Cricket Scorer users and play.cricket@ecb.co.uk for Play-Cricket Scorer Pro users for further investigation.
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