The Status Bar located at the bottom of the NV Play Cricket for Windows software's main interface includes a 'traffic light' system that indicates the health of both:

  • The Internet connection (useful for Live Streaming and video uploads).
  • The Video input network (useful for IP cameras and other network video sources).

These indicators are displayed at the right-hand edge of the status bar.

For example, in the screenshot below:

  • The Internet Connection icon is red, indicating poor connection health.
  • The Camera icon is green, indicating a healthy video input network (e.g., an IP Camera).

Understanding connection status

A bad Internet connection can result in:

  • Poor live streams
  • Slow web clip uploads
  • Delayed continuous video uploads

A bad video input connection can result in:

  • Poor video quality in the Video Display panel
  • Low-quality Web Clips
  • Poor Continuous Capture
  • Lagging Live Streams

Network fluctuations are normal, but if you consistently see red icons for Internet or Video Input, we recommend investigating your network to resolve the issue.

Key Points:

  • If there are any timeouts for the Internet connection or camera network, a warning exclamation mark (!) will be displayed.
  • Hovering over the Internet or Camera Network icons will display a tooltip showing:
    • The latency of the video inputs (see below).
    • The corresponding rating (for example, 'good').

Latency Thresholds:

Latency measures how long it takes for a 'ping' to send and receive a packet of data from either:

  • The Internet server (Google).
  • The IP Camera.

A green status indicates a latency of less than 80ms, an orange status a latency of 80 to 100ms, and a red status is a latency of more than 100ms, as shown in the example below:

Live video statistics

For detailed network insights, open the Live Video Statistics panel by either:

  • Navigating to View > Video > Live Video Statistics from the main menu, or by;
  • Clicking on the Internet or Video Input icons in the Status Bar.

For the best video quality, ensure the following values remain in black (normal):

  • CPU (%)
  • Network Latency (ms)
  • Video Source Frames Per Second (FPS)

If any values turn red or orange, investigate potential networking or video quality issues.

Health reports

To view network health trends over time, open a Health Report. These reports are generated every hour, and when the application is closed. To open this report:

  1. Navigate to Help > View Log from the main menu. The Log Viewer dialogue box opens.
  2. Click a Health Report entry from the list.

Health Reports detail:

  • Maximum CPU Usage (%) during the hour.
  • Number of times the CPU maxed out.
  • Average and maximum network latency.
  • Number of timeouts (including duration in seconds).
  • A list of all network cameras and their IP addresses (to allow ping tests).
  • Free disk space.

If you experience:

  • Poor video input quality
  • Frequent buffering in streams
  • Delayed uploads

Then check your Health Report for:

  • CPU maxed out instances
  • Network or video input timeouts

If timeouts occur, or CPU is maxed:

  • Navigate to Video Display > Settings (cog icon, top-right) > Reconnect to IP Camera to force a reconnection to improve network performance.
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